Warranty Information
Every part backed by our 30-day warranty
PART WARRANTY
All parts sold by The New Country Auto Parts come with a 30-day warranty from the date of purchase. If a part is defective within the warranty period, we'll replace it.
Coverage
30 days from date of purchase. Covers defective parts when properly installed.
Returns
Exchanges only for defective parts — no cash refunds. A 30% restocking fee applies for non-defective returns.
"As-Is" Parts
Parts sold "as-is" are not covered by the warranty and are not eligible for returns or exchanges.
Core Charges
A core charge is required at the time of purchase for the following parts (if you don't bring in the old core): engines, transmissions, batteries, radiators, alternators, gear boxes, rack and pinion, A/C compressors, A/C condensers, transmission coolers, motor oil coolers, and drive shafts. Core charges are refunded when you return the old part within 5 days.
Warranty Void
Warranty is void if the core is not returned within 5 days of purchase.
Maintenance Requirement
Customer must show proof of oil change every 3,000 miles or 3 months after part installation to maintain warranty coverage on engines and transmissions.
HOW REPLACEMENT WORKS
If a part you purchased fails within the 30-day warranty period, here's exactly what happens:
Free Replacement
If we still have the same part in stock, we replace it at no charge.
Store Credit If We Don't
If we no longer have the part, you get store credit equal to what you paid — usable on anything in the yard.
The customer is responsible for getting the vehicle to us and for installation. The customer must show proof of proper installation and maintenance (oil change every 3,000 miles or 3 months for engines and transmissions).
PAYMENT & PART POLICIES
Payment Methods
Visa, Mastercard, American Express, and cash.
No Call-Aheads
Parts cannot be removed and set aside before you arrive. Inventory is first-come, first-served — priority goes to customers who are physically present.
Holds
Parts can be held only with an approved down payment.
QUESTIONS ABOUT YOUR WARRANTY?
Call us — we're happy to explain coverage for your specific part.
30-day warranty • Part-pullers on staff • All makes & models