Warranty Information
Every part backed by our 30-day warranty
PART WARRANTY
All parts sold by The New Country Auto Parts come with a 30-day warranty from the date of purchase. If a part is defective within the warranty period, we'll replace it.
Coverage
30 days from date of purchase. Covers defective parts when properly installed.
Returns
Exchanges only for defective parts — no cash refunds. A 30% restocking fee applies for non-defective returns.
"As-Is" Parts
Parts sold "as-is" are not covered by the warranty and are not eligible for returns or exchanges.
Core Charges
A core charge is required at the time of purchase for the following parts (if you don't bring in the old core): engines, transmissions, batteries, radiators, alternators, gear boxes, rack and pinion, A/C compressors, A/C condensers, transmission coolers, motor oil coolers, and drive shafts. Core charges are refunded when you return the old part within 5 days.
Warranty Void
Warranty is void if the core is not returned within 5 days of purchase.
Maintenance Requirement
Customer must show proof of oil change every 3,000 miles or 3 months after part installation to maintain warranty coverage on engines and transmissions.
SERVICE WARRANTY
Beyond our standard part warranty, we offer a service warranty that no other salvage yard in Indianapolis matches. If a part purchased from us causes your vehicle to malfunction within the warranty period:
Free Towing
We'll tow your vehicle to our yard for free within Indianapolis city limits.
Free Remove & Replace
We'll remove the defective part and install the replacement — at no charge.
No Deductibles
Zero out-of-pocket cost. No fees, no deductibles, no surprise charges.
"A dealer charges $3,000–$7,000 for an engine or transmission. We sell the same OEM part for a fraction of that — and if it fails within 30 days, we fix it at zero cost to you."
This service warranty is available within the 30-day warranty period. The customer must show proof of proper installation and maintenance (oil change every 3,000 miles or 3 months for engines and transmissions).
PAYMENT & PART POLICIES
Payment Methods
Visa, Mastercard, American Express, and cash.
No Call-Aheads
Parts cannot be removed and set aside before you arrive. Inventory is first-come, first-served — priority goes to customers who are physically present.
Holds
Parts can be held only with an approved down payment.
QUESTIONS ABOUT YOUR WARRANTY?
Call us — we're happy to explain coverage for your specific part.
30-day warranty • Part-pullers on staff • All makes & models